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This Application collects Personal Data from its Users.

Data Controller and Owner

OnlineRepairManuals

[email protected]

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through thirdparties, there are: Cookies, Usage data, first name, last name, phone number, email address,country, ZIP/Postal code, gender, date of birth, city, address, username, website,geographic position and various types of Data.

Other Personal Data collected may be described in other sections of this privacy policy or bydedicated explanation text contextually with the Data collection.

The Personal Data may be freely provided by the User, or collected automatically when usingthis Application.

Any use of Cookies – or of other tracking tools – by this Application or by the owners ofthird party services used by this Application, unless stated otherwise, serves to identifyUsers and remember their preferences, for the sole purpose of providing the service requiredby the User.

Failure to provide certain Personal Data may make it impossible for this Application toprovide its services.

Users are responsible for any Personal Data of third parties obtained, published or sharedthrough this Application and confirm that they have the third party’s consent to provide theData to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriatesecurity measures to prevent unauthorized access, disclosure, modification, or unauthorizeddestruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, followingorganizational procedures and modes strictly related to the purposes indicated. In additionto the Data Controller, in some cases, the Data may be accessible to certain types ofpersons in charge, involved with the operation of the site (administration, sales,marketing, legal, system administration) or external parties (such as third party technicalservice providers, mail carriers, hosting providers, IT companies, communications agencies)appointed, if necessary, as Data Processors by the Owner. The updated list of these partiesmay be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller’s operating offices and in any other placeswhere the parties involved with the processing are located. For further information, pleasecontact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, orstated by the purposes outlined in this document, and the User can always request that theData Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as wellas for the following purposes: Advertising, Analytics, Commercial affiliation, Contactingthe User, Content commenting, Content performance and features testing (A/B testing),Displaying content from external platforms, Interaction with external social networks andplatforms, Location-based interactions, Registration and authentication, Remarketing andBehavioral Targeting, Social features and Advertising serving infrastructure.

The Personal Data used for each purpose is outlined in the specific sections of thisdocument.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Advertising

  • This type of services allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Application,possibly based on User interests.
  • This does not mean that all Personal Data are used for this purpose. Information andconditions of use are shown below.
  • Some of the services listed below may use Cookies to identify Users or they may use thebehavioral retargeting technique, i.e. displaying ads tailored to the User’s interestsand behavior, including those detected outside this Application. For more information,please check the privacy policies of the relevant services.
  • Google AdSense (Google Inc.)
  • Google AdSense is an advertising service provided by Google Inc. This service uses the“Doubleclick” Cookie, which tracks use of this Application and User behavior concerningads, products and services offered.
  • Users may decide to disable all the Doubleclick Cookies by clicking on:google.com/settings/ ads/onweb/ optout.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy– Opt Out
  • OpenX Ad Exchange (OpenX Technologies, Inc.)
  • OpenX Ad Exchange is an advertising service provided by OpenX Technologies, Inc.
  • The service provides an ad exchange platform that facilitates the optimization of adsfrom multiple ad networks, which can be third parties to both OpenX and the Owner.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – Privacy Policy– Opt Out

Advertising serving infrastructure

  • This type of services have the purpose of providing an advertising servinginfrastructure that enables this Application to maintain its own network that servesoptimized and targeted advertisements.
  • To this end, the services listed below may allow the Owner to track unique User visitsand their navigation patterns, also with the help of Cookies.
  • This tracking may occur across different sites or apps, in order to serve optimized andtargeted advertisements.
  • OpenX Ad Server (OpenX Technologies, Inc.)
  • OpenX Ad Server is an advertising server provision service provided by OpenXTechnologies, Inc.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy

Analytics

  • The services contained in this section enable the Owner to monitor and analyze webtraffic and can be used to keep track of User behavior.
  • Google Analytics (Google Inc.)
  • Google Analytics is a web analysis service provided by Google Inc. (“Google”). Googleutilizes the Data collected to track and examine the use of this Application, to preparereports on its activities and share them with other Google services.
  • Google may use the Data collected to contextualize and personalize the ads of its ownadvertising network.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy– Opt Out
  • Google Tag Manager (Google Inc.)
  • Google Tag Manager is an analytics service provided by Google Inc.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy

Commercial affiliation

  • This type of services allows this Application to display advertisements for third partyproducts or services. Ads can be displayed either as advertising links or as bannersusing various kinds of graphics.
  • Clicks on the icon or banner posted on the Application are tracked by the third-partyservices listed below, and are shared with this Application.
  • For details of which data are collected, please refer to the privacy policy of eachservice.
  • Amazon Affiliation (Amazon)
  • Amazon Affiliation is a commercial affiliation service provided by Amazon.com Inc.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy

Contacting the User

  • Contact form (This Application)
  • By filling in the contact form with their Data, the User authorizes this Application touse these details to reply to requests for information, quotes or any other kind ofrequest as indicated by the form’s header.
  • Personal Data collected: email address, first name, last name and phone number.
  • Mailing List or Newsletter (This Application)
  • By registering on the mailing list or for the newsletter, the User’s email address willbe added to the contact list of those who may receive email messages containinginformation of commercial or promotional nature concerning this Application. Your emailaddress might also be added to this list as a result of signing up to this Applicationor after making a purchase.
  • Personal Data collected: address, city, Cookies, country, date of birth, email address,first name, gender, last name, phone number, Usage data and ZIP/Postal code.

Content commenting

  • Content commenting services allow Users to make and publish their comments on thecontents of this Application.
  • Depending on the settings chosen by the Owner, Users may also leave anonymous comments.If there is an email address among the Personal Data provided by the User, it may beused to send notifications of comments on the same content. Users are responsible forthe content of their own comments.
  • If a content commenting service provided by third parties is installed, it may stillcollect web traffic data for the pages where the comment service is installed, even whenUsers do not use the content commenting service.
  • Facebook Comments (Facebook, Inc.)
  • Facebook Comments is a content commenting service provided by Facebook, Inc. enablingthe User to leave comments and share them on the Facebook platform.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy
  • Comment system managed directly (This Application)
  • This Application has its own internal content comment system.
  • Personal Data collected: Cookies, email address, first name, last name, Usage data,username and website.

Content performance and features testing (A/B testing)

  • The services contained in this section allow the Owner to track and analyze the Userresponse concerning web traffic or behavior regarding changes to the structure, text orany other component of this Application.
  • Google Website Optimizer (Google Inc.)
  • Google Website Optimizer is an A/B testing service provided by Google Inc.
  • Google may use Personal Data to contextualize and personalize the ads of its ownadvertising network.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy

Displaying content from external platforms

  • This type of services allows you to view content hosted on external platforms directlyfrom the pages of this Application and interact with them.
  • This type of service might still collect web traffic data for the pages where theservice is installed, even when Users do not use it.
  • Google Fonts (Google Inc.)
  • Google Fonts is a typeface visualization service provided by Google Inc. that allowsthis Application to incorporate content of this kind on its pages.
  • Personal Data collected: Usage data and various types of Data as specified in theprivacy policy of the service.
  • Place of processing: US – PrivacyPolicy
  • Google Maps widget (Google Inc.)
  • Google Maps is a maps visualization service provided by Google Inc. that allows thisApplication to incorporate content of this kind on its pages.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy

Interaction with external social networks and platforms

    • This type of services allows interaction with social networks or other externalplatformsdirectly from the pages of this Application.
    • The interaction and information obtained through this Application are always subject totheUser’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service isinstalled, even when Users do not use it.

  • AddThis (Addthis Inc.)
  • AddThis is a service provided by Clearspring Technologies Inc., which displays a widgetthatallows interaction with social networks and external platforms as well as sharing thecontents of this Application.
  • Depending on the configuration, this service can display widgets belonging to thirdpartiessuch as the managers of social networks where interactions are shared. In this case,alsothe third parties that provide the widget will be informed of interactions and UsageData onthe pages where this service is installed.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – Privacy Policy
  • Facebook Like button and social widgets (Facebook, Inc.)
  • The Facebook Like button and social widgets are services allowing interaction with theFacebook social network provided by Facebook, Inc.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy
  • Google+ +1 button and social widgets (Google Inc.)
  • The Google+ +1 button and social widgets are services allowing interaction with theGoogle+social network provided by Google Inc.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy
  • Twitter Tweet button and social widgets (Twitter, Inc.)
  • The Twitter Tweet button and social widgets are services allowing interaction with theTwitter social network provided by Twitter, Inc.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – Privacy Policy

Location-based interactions

Geolocation (This Application)

This Application may collect, use, and share User location Data in order to providelocation-based services.

Most browsers and devices provide tools to opt out from this feature by default. If explicitauthorization has been provided, the User’s location data may be tracked by thisApplication.

Personal Data collected: geographic position.

Registration and authentication

  • By registering or authenticating, Users allow this Application to identify them and givethem access to dedicated services.
  • Depending on what is described below, third parties may provide registration andauthentication services. In this case, this Application will be able to access someData, stored by these third party services, for registration or identification purposes.
  • Facebook Authentication (Facebook, Inc.)
  • Facebook Authentication is a registration and authentication service provided byFacebook, Inc. and is connected to the Facebook social network.
  • Personal Data collected: various types of Data as specified in the privacy policy of theservice.
  • Place of processing: US – PrivacyPolicy

Remarketing and Behavioral Targeting

  • This type of services allows this Application and its partners to inform, optimize andserve advertising based on past use of this Application by the User.
  • This activity is performed by tracking Usage Data and by using Cookies, information thatis transferred to the partners that manage the remarketing and behavioral targetingactivity.
  • DoubleClick for Publishers Audience Extension (Google Inc.)
  • DoubleClick for Publishers Audience Extension is a Remarketing and Behavioral Targetingservice provided by Google Inc. that tracks the visitors of this Application and allowsselected advertising partners to display targeted ads across the web to them.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy – OptOut
  • Facebook Custom Audience (Facebook, Inc.)
  • Facebook Custom Audience is a Remarketing and Behavioral Targeting service provided byFacebook, Inc. that connects the activity of this Application with the Facebookadvertising network.
  • Personal Data collected: Cookies and email address.
  • Place of processing: US – PrivacyPolicy – Opt Out
  • Facebook Remarketing (Facebook, Inc.)
  • Facebook Remarketing is a Remarketing and Behavioral Targeting service provided byFacebook, Inc. that connects the activity of this Application with the Facebookadvertising network.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy – Opt Out
  • Remarketing through Google Analytics for Display Advertising (Google Inc.)
  • Google Analytics for Display Advertising is a Remarketing and Behavioral Targetingservice provided by Google Inc. that connects the tracking activity performed by GoogleAnalytics and its Cookies with the Adwords advertising network and the DoubleclickCookie.
  • Personal Data collected: Cookies and Usage data.
  • Place of processing: US – PrivacyPolicy – Opt Out
  • Oracle DMP
  • The Oracle DMP creates profiles through the use of cookies, cross-device/cross-contexttechnology (such as statistical IDs), or other unique identifiers provided to us bycustomers (such as mobile-device IDs) to learn about your journey across the OnlineRepairManuals website.This information is used in order to help us show you more relevant marketing content.To learn more about this cookie please visit Oracle BlueKai’s privacy policy (https://www.oracle.com/legal/privacy/marketing-cloud-data-cloud-privacy-policy.html)or to opt out please visit the Oracle BlueKai Registry (http://www.bluekai.com/registry/).

Social features

Inviting and suggesting friends (This Application)

This Application may use the Personal Data provided to allow Users to invite their friends -for example through the address book, if access has been provided – and to suggest friendsor connections inside it.

Personal Data collected: various types of Data.

Further information about Personal Data

The Service is not directed to children under the age of 13

Users declare themselves to be adult according to their applicable legislation. Minors mayuse this Application only with the assistance of a parent or guardian. Under no circumstancepersons under the age of 13 may use this Application.

Unique device identification

This Application may track Users by storing a unique identifier of their device, foranalytics purposes or for storing Users’ preferences.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court orin the stages leading to possible legal action arising from improper use of this Applicationor the related services.The User declares to be aware that the Data Controller may be required to reveal personaldata upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may providethe User with additional and contextual information concerning particular services or thecollection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third party services maycollect files that record interaction with this Application (System logs) or use for thispurpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested fromthe Data Controller at any time. Please see the contact information at the beginning of thisdocument.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored andcan consult the Data Controller to learn about their contents and origin, to verify theiraccuracy or to ask for them to be supplemented, cancelled, updated or corrected, or fortheir transformation into anonymous format or to block any data held in violation of thelaw, as well as to oppose their treatment for any and all legitimate reasons. Requestsshould be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests.

To determine whether any of the third party services it uses honor the “Do Not Track”requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time bygiving notice to its Users on this page. It is strongly recommended to check this pageoften, referring to the date of the last modification listed at the bottom. If a Userobjects to any of the changes to the Policy, the User must cease using this Application andcan request that the Data Controller remove the Personal Data. Unless stated otherwise, thethen-current privacy policy applies to all Personal Data the Data Controller has aboutUsers.

Definitions and legal references

Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association,which is, or can be, identified, even indirectly, by reference to any other information,including a personal identification number.

Usage Data

Information collected automatically from this Application (or third party services employedin this Application), which can include: the IP addresses or domain names of the computersutilized by the Users who use this Application, the URI addresses (Uniform ResourceIdentifier), the time of the request, the method utilized to submit the request to theserver, the size of the file received in response, the numerical code indicating the statusof the server’s answer (successful outcome, error, etc.), the country of origin, thefeatures of the browser and the operating system utilized by the User, the various timedetails per visit (e.g., the time spent on each page within the Application) and the detailsabout the path followed within the Application with special reference to the sequence ofpages visited, and other parameters about the device operating system and/or the User’s ITenvironment.

User

The individual using this Application, which must coincide with or be authorized by the DataSubject, to whom the Personal Data refers.

Data Subject

The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association ororganization authorized by the Data Controller to process the Personal Data in compliancewith this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association ororganization with the right, also jointly with another Data Controller, to make decisionsregarding the purposes, and the methods of processing of Personal Data and the means used,including the security measures concerning the operation and use of this Application. TheData Controller, unless otherwise specified, is the Owner of this Application.

This Application

The website OnlineRepairManuals and all its subdomains that collect the Personal Data of theUser.

Cookies

Small piece of data stored in the User’s device.

Legal information

Notice to European Users: this privacy statement has been prepared in fulfillment of theobligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

This privacy policy relates solely to this Application.